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E Logo Design FAQ

What should I do if I'm not sure what kind of logo I want?

You are not alone. Many of our clients are unsure of what they want or need. Give us as much information as you can about what you like on the order form. Or, you can tell us "to go for it" and we're happy to do that, too.

Do you guarantee your logo design work?

We want our clients to be completely satisfied, so we offer a 100% satisfaction guarantee. What that means is: if you don't like your original concepts, contact your project manager before your first revisions for an immediate refund. Otherwise, our team will work with you until you are completely satisfied with your logo. At no extra charge!

What are the differences between your logo packages?

The eStarter package offers quickest turnaround and is just right if you're looking for a logo for Web use. If you need a black and white version and want more design concepts, choose the eAdvanced+ package. The eSupreme offers all of that plus stationery design, too.

How many designs will you send me to choose from?

It depends on the package you choose. You will get 3 unique concepts with the eStarter package, 5 with the eAdvanced, 8 with eAdvanced+ and 8 with eSupreme. Each design concept includes 3-5 variations.

Are there extra fees for extra colors or other details?

No. You can choose how many colors or special effects you want in your logo. Revisions are always at no cost to you.

When will I receive the first draft of logo designs?

It depends on the package you choose.
eStarter: 3 working days
eAdvanced: 3 working days
eAdvanced+: 5 working days
eSupreme: 7 working days

How will you deliver my new logo?

We will upload a zip file with your logo files, in the Client Area. You should be able to view it easily with any graphics program ( ACDSee®, CorelDRAW®, Adobe Illustrator®, Adobe Photoshop®,...).

Can I use my new logo on my website?

Yes. You will receive a Web-ready file so you can use your logo on a website.

Where else can I use my logo?

We will send you computer files in different formats, so you can use your logo on a Mac or PC, and with commonly available software for those platforms. You will be able to use your logo in desktop publishing, on Web sites and in designing any print materials. You should use your logo everywhere you can -- on mouse pads, coffee cups, sticky notes, tote bags, pens and t-shirts.

Can I fax or call my order in?

Yes. If you prefer, you may call our real-time ecommerce partner at 1-800-903-4152 (toll free in US and Canada). We also accept orders by fax, mail, or purchase order .

What is the Client Area?

Our Client Area is a password protected area of our web site, where clients log-in and view their work in progress. You can view your concepts in different sizes, post comments and suggestions right below the concepts, ask revisions from your designers and finally download all applicable files once your project is completed. All without leaving your desk. Your Client Area page is only accessible to you, so your logo will remain under wraps until you are ready to announce it to the world.

Why are other logo designs offered at $149 or even $99?

Some logo designers use recycled designs, clip art, or get inspiration from existing designs. At E Logo Design, we create a unique, memorable logo for every customer. Plus, we offer unlimited revisions, as many colors as you prefer, and never add extra charges. We think you'll be happy with the service we provide.

What happens if I need to cancel an order you've already started on?

Sometimes a client needs to stop work on a logo he's ordered. If a project is canceled or stale-dated, some fees may apply. Check our Terms of Service.

I live in a different country. Can I order a logo from you?

Your location is no problem at all! We have designed logos for companies in USA, Canada, UK, Sweden, Germany, Belgium, Spain, France, Italy, Greece, Serbia, Croatia, Slovenia, Switzerland, Austria, Hungary, Brazil, Japan, Australia, Saudi Arabia, Oman, China, Indonesia, Thailand, Singapore and Malaysia. The Internet enables us to work with clients in almost any country. And if you prefer to pay other than using a credit card, we accept checks, purchase orders from qualified companies and IMO's (international money orders).

Who owns the copyright to my logo?

You own your logo copyright. We just retain the right to display the artwork in our portfolio (logo gallery) and advertising materials.
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